Delivery and Returns
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<h2 class="caption-title full-caption-title">Delivery and Returns</h2>
<p class="caption-description">Fast and Reliable Service</p>
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<li class="tab is-active"><a class="tab-title" tabindex="0" href="#tab-delivery">Delivery</a></li>
<li class="tab"><a class="tab-title" tabindex="0" href="#tab-returns">Returns</a></li>
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<h3>Standard delivery</h3>
<p class="price-txt">£3.95</p>
<p class="weight-txt">Under 15kg</p>
<p class="shipping-txt"><strong>Expected delivery:</strong> 2-3 days</p>
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<h3>Standard delivery</h3>
<p class="price-txt">£5.95</p>
<p class="weight-txt">Over 15kg</p>
<p class="shipping-txt"><strong>Expected delivery:</strong> 2-3 days</p>
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<h3>Express delivery</h3>
<p class="price-txt">£9.95</p>
<p class="weight-txt">Order by 1pm Mon-Fri</p>
<p class="shipping-txt"><strong>Expected delivery:</strong> Next working day</p>
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<h2 class="custom-heading text-left">Your Order</h2>
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<li>All UK shipments are facilitated through Hermes and DHL, enabling you to track your package.</li>
<li>Your tracking information will be sent In the confirmation email after your order has been placed.</li>
<li>Orders are typically delivered within 48 hours (excluding weekends). Should any item be out of stock, we'll inform you within 24 hours.</li>
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<h3>Click and Collect</h3>
<p class="free-txt">Free</p>
<p>Call to confirm pickup option</p>
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<h2 class="custom-heading text-left">More Information</h2>
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<li>UK Mainland: Starts from £3.95. Generally delivered within 24 hours of dispatch.</li>
<li>Non UK Mainland & Republic of Ireland: Starts from £10. Delivered within 48 hours of dispatch.</li>
<li>European Deliveries: Starts from £45. Delivered within 2-4 days.</li>
<li>Orders over £350 ex VAT will qualify for free delivery (UK Customers Only)</li>
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<h2 class="custom-heading text-left bod_overlay">International Orders</h2>
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<li>European & Republic of Ireland orders are dispatched using DPD Local.</li>
<li>Other international orders are shipped via TNT.</li>
<li>International (including Australia & USA) Starts from £80. Delivered within 6-10 days</li>
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<h3>Important:</h3>
<p>Due to the UK's exit from the European Union and Common Market as of 1st January 2021, all European orders are treated as exports. This implies that European residents or businesses are exempt from UK VAT. However, orders will be subject to import tax and duty based on the order's value: For VAT registered businesses, the import tax can be reclaimed via your VAT return. If you have an EORI number, kindly send it to <a href="mailto:enquiries@bcsoftwear.co.uk">enquiries@bcsoftwear.co.uk</a> to add it to your account.</p>
<p>We are aiming to increase our stock holding in the Netherlands and the Republic of Ireland to facilitate faster and more efficient shipments to mainland Europe and Ireland. Our expansion into Europe, through BCS Distribution (our subsidiary), includes establishing warehouse hubs in both the Republic of Ireland and the Netherlands. This strategic move will help us better serve our customers in these regions with improved delivery times and availability.</p>
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<h2 class="custom-heading text-left bod_overlay">Non-Delivery and Shortages</h2>
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<li>If any items are missing from your order, please inform us within 24 hours by calling 0845 210 4000 or emailing enquiries@besoftwear.co.uk</li>
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<h2 class="custom-heading text-left bod_overlay">B2B Partners</h2>
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<li>With our expansive UK warehouse and significant stock of most items, we ensure that you won't have to wait long or order in large quantities.</li>
<li>Our dedicated fleet of company vans is maintained to the highest standard to guarantee quick and clean deliveries.</li>
<li>Orders are typically dispatched within 48 hours (excluding weekends) Should any item be out of stock, we'll inform you within 24 hours.</li>
<li>For custom embroidered items, please allow up to 15 days for delivery.</li>
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<p>If you'd like to return your order, please contact us via email or phone, providing your order number, details of the items you wish to return, and the reason for the return. Once we’ve received this information, we will issue you with a return code. Please include this code on your parcel.</p>
<p>We can arrange a collection for your return or provide details of where to drop it off. Please note that there may be costs associated with the return depending on the circumstances.</p>
<p>Non-personalised items can be returned for a replacement or refund within 14 working days of delivery, excluding delivery charges. Personalised items, however, can only be returned if they are faulty.</p>
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<h2 class="custom-heading text-left mar-bot-sm">Collections</h2>
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<p>We can arrange collection for a fee of £20.25, or you can send the goods back to our address below. Once the goods have been received back we will process a refund or an exchange for another item of your choice. Please not that sometimes there is a price difference when selecting another towel to exchange, in which case an additional payment will need to be made, or a refund given should it be less. When returning the goods please enclose a copy invoice or delivery note. Failing this please Date and Sign a small written letter stating why you are returning the goods.</p>
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<h2 class="custom-heading text-left">Returns address</h2>
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<p>BC SoftWear <br />Unit 2a, St Peter's Road, <br />Maidenhead, <br />Berkshire, <br />SL6 7QU</p>
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<div class="info-link"><a class="email-info" href="mailto:enquiries@bcsoftwear.co.uk">enquiries@bcsoftwear.co.uk</a></div>
<div class="info-link"><a class="phone-info" href="tel:08452104000" target="_blank" rel="noopener">0845 210 4000</a></div>
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