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What are your sustainability practices?

Do you offer international shipping?

How long does your standard delivery take?

How much is your shipping?

How are your items sent out?

Can you deliver to the whole of the UK?

Do I need to be present to sign for my order?


What is your returns policy?

How long do I have to change or return my order?

Can I return an embroidered item?

Will I be refunded the full amount I paid?

Who will pay the shipping cost if I want to exchange a product?


How do I place an order?

Can I order and pay over the telephone?

What if the size isn't right for me?

Can I get a discount if I order items in bulk?

If I want to have an item embroidered, how big will the embroidery be?


What payment methods do you accept?

When is my payment taken?


GSM weight - What is it and what does it mean?

Do I need to wash my towels before use?

Why do my towels become rough over time?

How do I care for and maintain my BC SoftWear towels?

What colours are available in your towel range?

Are your towels suitable for sensitive skin?


What sizes do your bathrobes come in?

Can I get a personalised bathrobe for special occasions or business purposes?

Do you have bathrobes specifically designed for spa or hotel use?

Still have a question or query?

Don't hesitate to contact our team directly via email or phone.