FAQs

To place an order, you can easily do so directly through our website by selecting your desired products and following the checkout process. If you prefer a more personal touch or need assistance, we welcome you to place your order over the phone. Our friendly team is ready to help ensure your order is perfect. Visit our Contact Page for phone details and operating hours.

Absolutely. Call us on 01628 642 940 with your order details, and we'll personally handle your purchase and payment.

Please don't worry if you accidentally order one that isn't quite right. All our non-embroidered bathrobes can be sent back and easily exchanged for larger or smaller sizes within 14 days.. Unfortunately, our embroidered items can only be returned if the product is faulty. This is due to the inclusion of personal embroidery, which means it cannot be resold.

Please be aware that some of our products are made with 100% Egyptian cotton. If it appears slightly larger to start with, it will shrink up to 10% after washing. Our bathrobe size guide should help you with choosing the right size though.

Absolutely, we offer competitive pricing for bulk orders. For details on box quantity discounts, please refer to the information available on our product pages. Should you have any specific requirements or wish to discuss bulk pricing options further, we invite you to contact our team at 01628 642 940. We're here to assist you with tailored solutions that meet your needs.

The dimensions of your custom embroidery will vary based on the product selected and your design preferences. Our skilled embroidery team ensures each design is proportionate, with character heights typically ranging from 2 to 4 centimetres. This is influenced by your chosen font style and the length of the text, accommodating up to 20 characters. For bespoke sizing requests, we encourage you to get in touch with us prior to ordering for personalised assistance.

We offer a variety of payment options for your convenience. Additionally, for quick and secure transactions, PayPal is also available. You can choose your preferred payment method at our secure checkout when finalising your order.

Your payment is processed immediately upon order placement. You'll receive an order confirmation, and the charge will be applied to your account.

GSM stands for Grams per Square Metre and measures fabric density. Higher GSM indicates a denser, often thicker towel. Our towels are engineered to feel more luxurious than their GSM might suggest, often outmatching heavier towels from other brands.

We recommend washing your new towels before use to enhance their absorbency and remove any residual lint from the manufacturing process. This initial wash will help unlock the full potential of their plushness. Check out our Washing Instructions for more information.

To maintain softness, wash coloured towels at a maximum of 40 degrees and white towels at up to 90 degrees if needed. Avoid fabric softeners, as they can reduce absorbency. The secret to keeping towels soft is to tumble dry them just until dry without overheating, which can harden the cotton loops. You can find more information on our Washing Instructions page.

To keep your BC SoftWear towels in pristine condition, wash them before first use to improve absorbency and remove any residual manufacturing fibres. Wash coloured towels at a maximum of 40°C and white towels up to 60°C to maintain colour integrity and fabric strength. Avoid using fabric softener, as it can reduce the towel's absorbency over time. Tumble dry on a low setting to preserve softness, and avoid over-drying to prevent damage to the cotton fibres. You can find more information on our Washing Instructions page.

Our towels come in a range of colours designed to withstand regular laundering. For the full range of available colours, please visit our product pages on our website.

Yes, our towels are crafted with care to be gentle on all skin types, including sensitive skin. We use high-quality, soft fibres that are kind to your skin and free of harsh chemicals, ensuring a soft touch and reduced potential for irritation. Always check the care label to ensure it meets your specific skin needs.

Our bathrobes come in a comprehensive range of sizes, fitting all body shapes comfortably. We proudly offer sizes up to 4XL in a number of our ranges, accommodating men's, women's, children's, and unisex sizes. Simply select your preferred size on the product page before adding it to your cart. Check out our Plus Size bathrobes for more information.

Absolutely. We offer a bespoke embroidery service that allows you to personalise bathrobes for special occasions, corporate events, or business needs. Whether it's a monogram or a company logo, our in-house team can skillfully add your custom design to any of our bathrobes.

Yes, our collection includes bathrobes tailored for the spa and hotel industry. These robes are designed with the needs of hospitality settings in mind, balancing durability, luxury, and functionality. They feature plush fabrics and thoughtful details that enhance the guest experience while withstanding frequent washing. For more information, give customer service a call regarding your hospitality needs.